Payer List

Payer Enrollment Forms By State

Commercial Claims
SolAce can also submit claims to two clearinghouses. Our preferred clearinghouse partner is Availity (formerly THIN). Reach commercial payers on Availity's participating payer list with no per-claim fees. Send claims electronically and benefit from a print-and-mail service to reach non-electronic plans for the cost of a stamp.

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Payer Links and Enrollment Information
Ivertex™ allows providers to have the best of both worlds: "Direct Connections" and "Clearinghouse Connections". New clients will need to complete payer enrollment forms in order to receive the appropriate EDI submitter IDs for ANSI submissions. Ivertex makes this process as easy as possible.

Payers that allow direct transmission require you to enroll with their EDI (Electronic Data Interchange) department. Once enrolled you will be able to transmit claims directly to their system, and their system should send back acknowledgments and acceptance/exception reports.

Direct Connections in SolAce
• Require a separate enrollment form to be completed for that specific payer. Most of the time this enrollment process acts as a Trading Partner Agreement between you and that payer. Once a payer processes this enrollment form they will send you a logon/password and a submitter ID. Initially, some payers require that a test file of 10 or more claims be sent. This is a simple process using SolAce since we automate the transmission portion of the test. Testing is part of the normal process that everyone must follow and results are dependent on the payer's turn-around time.
• Once you have your submitter information it will be entered into SolAce and stored for transmission purposes.

Clearinghouse Connections in SolAce
• We support 2 clearinghouses in SolAce. The clearinghouses may have a few of the same connections that SolAce can reach directly; ideally any "Direct Connection" submission will be the best avenue. You will be required to sign a third party service agreement with the clearinghouse you choose and that clearinghouse may charge for additional services.
• Availity is the national clearinghouse supported in SolAce. Availity has over 1000 payers on their participating payer list, and they update their list often. Please note that Availity can charge for non-participating payers and will mail paper claims for the cost of a stamp. Most of our clients print their own claims using either their practice management system or the print features in SolAce. Generally, Availity is free other than paper claims and certain government claims.
• Ivertex recommends using the SolAce Support Team as your first line of support prior to calling Availity.
• Customers in Arizona can also choose to use the AZBCBS ECommerce Service. AZBCBS ECommerce Service is the second clearinghouse supported in SolAce.

Change of Vendor Forms
Do you currently submit claims directly to your payers electronically? If "yes", we will send you the appropriate Change of Vendor Instructions for those payers if appropriate. Please keep in mind that in most cases payers will have you complete new enrollment forms.

If you have any questions, please email enrollment@solace-emc.com.




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