Prices

To order SolAce EMC by phone or to speak to a sales representative, call (602) 439-2525 option 2. Request an Order Form or Web based Product Demonstration using our web site contact form.


When your Medicare Carrier terminates direct connections and begins requiring use of a Network Service Vendor, your EDI File Transfer will be included in your SolAce product at no additional fee!


Part A FISS/DDE Access is available through our ClaimShuttle service for $30/month per user.

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Select an Edition »	Full Hosted 837P/837I	Hosted Limited 837P or 837I	Multi-User 837P/837I	Multi-User 837P	Desktop** 837P/837I	Desktop** 837P
Price	CALL	CALL	CALL	CALL	CALL/td>	CALL
Storage Limit	Unlimited		Dependent on your server		2GB
Support
Phone/email support	Unlimited	60 min/yr.	60 min/yr.	60 min/yr.	60 min/yr.	60 min/yr.
Initial Support & Training to "Go-Live"
Web-based Support Forums
Payer Enrollment assistance
Web-based Training
Claim Rejection Support
Non-Covered Items	Hourly rate of $100 for incidental support applies. Researching Claim Denials, Billing/Coding Assistance, and supporting other software programs like Practice Management software are NOT covered as part of basic product support. The SolAce Support Team can assist in these matters, but there will be an additional cost unless you have a Support Plan. If our support team is engaged to assist in researching claim denials and it turns out to be a billing related matter and not a software issue, you will be charged for the support time used unless you have a Support Plan in place.
Support Plan Options		Optional	Optional	Optional	Optional	Optional
Features
Direct Claim Entry
HCFA-1500 / 837P transactions		Choose one
UB-04 / 837I transactions		Choose one
Print Image Claim Import
NSF/UBF Claim Import
CSV/Tab-delimited Claim Import
Claim "Scrubbing" and Corrections
Remittance Advice Features
Access to All Direct Connections
Automatic Transmissions
Unattended Transmissions
Service Level	99.99% Uptime	99.99% Uptime	n/a	n/a	n/a	n/a
Secure Network Access
Software Updates
Multi-User Capable
Multi-Office Data Separation
Automatic Backups

Purchase orders are accepted for state and federal agencies, and for orders of 3 or more users. We often have promotions for solo practitioners, government agencies, and non-profit agencies. Please call to inquire.

* A Site is a unit of data separation that you may define. Most people are fine with one Site ID being issued. For example; some large facilities have one billing tax ID and bill from a central billing office, so they need only one site ID. Others may want to have separation of data for each facility. If you want separation of data you need to request multiple Site IDs. An additional fee will apply.

**Billing Services and Facilities should not order SolAce Desktop Edition. It is a single user, single desktop license intended for locations without Internet access and would be limiting to a busy facility. Desktop is not available to a Billing Service.

Workstation Requirements
The recommended computer setup is a 500Mhz or better computer with at least 256MB of memory. Recent operating system releases do require more memory, so adjust accordingly for your environment. Recommended video resolution is 1024x768 with 256 or more colors. Windows 98 and ME are still supported but not recommended as of SolAce EMC versions 3.x.

You will need a 56k modem on the computer you want to transmit from if using SolAce EMC - Desktop Edition or SolAce EMC - Multi User Edition, depending on the payers you wish to reach. Most of the Medicare Intermediaries require dial up transmissions. The SolAce Support Team still recommends having Internet service on the computer SolAce will be installed on in order to give you the best support possible.

Server Requirements
The requirements for the server at your location can be provided to you by your sales representative if you are considering one of our SolAce EMC - Multi User Editions.

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